User manual CRESTRON CNXHUB

[. . . ] The power (pin labeled 24) and ground (G) signals are common to all six connectors. Segments that are not in use or have devices that are not polled by a SIMPL program, are logically `disconnected' from the other segments in operation. The LED for these segments going out indicates this condition. Physical Description The CNXHUB is housed in a black enclosure with silk-screened labels on the front and rear panels. On the front of the unit there are seven LEDs for indicating the unit's current status. [. . . ] When making category 5 wire connections, refer to the latest revision of the Cresnet Mini Network Cat 5 Interconnect Data Sheet (Doc. 5819). Problem Solving Troubleshooting The table following this paragraph provides corrective action for possible trouble situations. If further assistance is required, please contact a Crestron technical support representative. CNXHUB Troubleshooting TROUBLE PWR LED does not illuminate. Segment LED does not illuminate. POSSIBLE CAUSE(S) CNXHUB is not receiving power. Device attached to segment is not properly identified in SIMPL Windows. Other segment is improperly wired. CORRECTIVE ACTION Confirm that the CNXHUB is securely attached to a Cresnet compatible power supply. Verify wiring connections: proper connector is used, cable in intact, and connections are secure. Use Viewport (F4) to verify that SIMPL Windows program recognizes device. Network not Wiring problem. working and only one LED is illuminated. Remove all segment connections except for segment attached to control system and segment for which the LED is not illuminating. Disconnect segment that resulted in illuminated LED and correct wiring. Operations Guide - DOC. 8146 Cresnet Hub/Repeater: CNXHUB · 3 Cresnet Hub/Repeater Crestron CNXHUB Further Inquiries If after reviewing this Operations Guide for the CNXHUB, you cannot locate specific information or have questions, please take advantage of Crestron's award winning technical support team by calling: · · · · · · In the US and Canada, call Crestron's corporate headquarters at 1-888CRESTRON [1. 888. 273. 7876] or 1. 201. 767. 3400. In Latin America, call Crestron Latin America at +525. 574. 15. 90. For local support from exclusive Crestron factory-trained personnel call: In Australia, call Soundcorp at +613. 941. 61066. In New Zealand, call Amber Technologies at +649. 410. 8382. 4 · Cresnet Hub/Repeater: CNXHUB Operations Guide - DOC. 8146 Crestron CNXHUB Cresnet Hub/Repeater Return and Warranty Policies Merchandise Returns / Repair Service 1. No merchandise may be returned for credit, exchange, or service without prior authorization from CRESTRON. To obtain warranty service for CRESTRON products, contact the factory and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying the nature of the problem, name and phone number of contact person, RMA number, and return address. Products may be returned for credit, exchange, or service with a CRESTRON Return Merchandise Authorization (RMA) number. Authorized returns must be shipped freight prepaid to CRESTRON, Cresskill, N. J. , or its authorized subsidiaries, with RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect or without an RMA number shall be subject to refusal. [. . . ] Furthermore, this warranty does not cover any product that has had the serial number altered, defaced, or removed. This warranty shall be the sole and exclusive remedy to the purchaser. In no event shall CRESTRON be liable for incidental or consequential damages of any kind (property or economic damages inclusive) arising from the sale or use of this equipment. CRESTRON makes no other warranties nor authorizes any other party to offer any warranty, expressed or implied, including warranties of merchantability for this product. [. . . ]