User manual COMPAQ EVO N600C MAINTENANCE AND SERVICE GUIDE

[. . . ] b Maintenance and Service Guide Compaq Evo N600c Document Part Number: 235393-001 August 2001 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying computer features, components, and spare parts, troubleshooting computer problems, and performing computer disassembly procedures. © 2001 Compaq Computer Corporation Compaq, Evo, the Compaq logo, and Premier·Sound are trademarks of Compaq Information Technologies Group, L. P. All other product names mentioned herein may be trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein. [. . . ] Replace drive. Done Maintenance and Service Guide 2­27 Troubleshooting 2. 18 Nonfunctioning Keyboard Keyboard not operating properly. Connect notebook to good external keyboard. N External device works?Replace system board. Y Reseat internal keyboard connector (if applicable). N OK?Done N Replace system board. 2­28 Maintenance and Service Guide Troubleshooting 2. 19 Nonfunctioning Pointing Device Pointing device not operating properly. Connect notebook to good external pointing device. N External device works?Replace system board. Y Reseat internal pointing device connector (if applicable). N OK?Done N Replace system board. Maintenance and Service Guide 2­29 Troubleshooting 2. 20 Network or Modem Connection Problems No network or modem connection. N Network or modem jack active?OK? Y Done Y Disconnect all power from the notebook and open. N Replace NIC/modem if applicable. Y Reseat NIC/modem if applicable. Done N Replace system board. 2­30 Maintenance and Service Guide 3 Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers. 3. 1 Serial Number Location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer (Figure 3-1). Figure 3-1. Serial Number Location Maintenance and Service Guide 3­1 Illustrated Parts Catalog 3. 2 Computer System Major Components Figure 3-2. Computer System Major Components 3­2 Maintenance and Service Guide Illustrated Parts Catalog Table 3-1 Spare Parts: Computer System Major Components Spare Part Number 241433-001 241434-001 241438-001 Item 1 Description Displays 14. 1-inch, SXGA+, CTFT 14. 1-inch, XGA, CTFT Switch cover Keyboard (for use with TouchPad models) Arabic Brazilian Belgian Czech Danish French French Canadian German Greek Hebrew Hungarian International Italian Japanese 241427-171 241427-201 241427-181 241427-221 241427-081 241427-051 241427-121 241427-041 241427-151 241427-BB1 241427-211 241427-002 241427-061 241427-291 Korean Latin American Spanish Norwegian Portuguese Russian Slovenian/ Slovakian Slovenian Spanish Swedish/Finnish Swiss Taiwanese Turkish U. K. English 2 3 241427-AD1 241427-161 241427-091 241427-131 241427-251 241427-B41 241427-231 241427-071 241427-101 241427-111 241427-AB1 241427-141 241427-031 241427-001 Maintenance and Service Guide 3­3 Illustrated Parts Catalog Computer System Major Components (continued) 3­4 Maintenance and Service Guide Illustrated Parts Catalog Table 3-1 Spare Parts: Computer System Major Components (Continued) Spare Part Number Item 3 Description Keyboard (for use with pointing stick models) Arabic Brazilian Belgian Czech Danish French French Canadian German Greek Hebrew Hungarian International Italian Japanese 241428-171 241428-201 241428-181 241428-221 241428-081 241428-051 241428-121 241428-041 241428-151 241428-BB1 241428-211 241428-002 241428-061 241428-291 Korean Latin American Spanish Norwegian Portuguese Russian Slovenian/ Slovakian Slovenian Spanish Swedish/Finnish Swiss Taiwanese Turkish U. K. English 241428-AD1 241428-161 241428-091 241428-131 241428-251 241428-B41 241428-231 241428-071 241428-101 241428-111 241428-AB1 241428-141 241428-031 241428-001 241439-001 Miscellaneous Plastics Kit 4a 4b 4c 4d 5 6 7 Modem/NIC cover Real time clock (RTC) battery Modem cable Memory expansion compartment cover not illustrated: MultiPort Module cover Computer feet PC Card slot space savers TouchPad (for use with TouchPad models) Touch Button (for use with pointing stick models) Top cover Fan 135227-001 159530-001 241436-001 255528-001 Maintenance and Service Guide 3­5 Illustrated Parts Catalog Computer System Major Components (continued) 3­6 Maintenance and Service Guide Illustrated Parts Catalog Table 3-1 Spare Parts: Computer System Major Components (Continued) Spare Part Number Item 8 Description Mini PCI communications boards Type III mini PCI combination 56-Kbps modem/NIC board Type III mini PCI combination 56-Kbps/NIC/3DES board Type III mini PCI 56-Kbps modem board System boards Mobile Intel Pentium III processor 1. 066 GHz-M Mobile Intel Pentium III processor 866 MHz-M DC-DC converter board Hard drives 30 GB 20 GB 15 GB 10 GB MultiBay devices Diskette drive 24X Max CD-ROM drive 8X Max DVD-ROM drive 4X Max DVD-ROM drive SuperDisk LS120 drive IOmega 250-MB ZIP drive 6-cell battery pack Base enclosure (includes modem cable) Battery pack (8-cell, Lithium ion) 230338-001 230339-001 230337-001 241430-001 241432-001 241435-001 217096-001 235421-001 241429-001 217094-001 135233-001 315082-001 173949-001 102266-001 218682-001 218683-001 387937-B25 241437-001 232633-001 9 10 11 12 13 14 Maintenance and Service Guide 3­7 Illustrated Parts Catalog 3. 3 Miscellaneous Plastics Kit Components Figure 3-3 Miscellaneous Plastics Kit Components Table 3-2 Miscellaneous Plastics Kit Components Spare Part Number 241439-001 Item 1 2 3 4 5 6 7 Description Modem/NIC cover PC Card slot space savers RTC battery Memory expansion compartment cover Computer feet MultiPort Module cover Modem cable 3­8 Maintenance and Service Guide Illustrated Parts Catalog 3. 4 Mass Storage Devices Figure 3-4. Mass Storage Devices l Table 3-3 Mass Storage Devices Spare Part Number 217096-001 235421-001 241429-001 217094-001 135233-001 135232-001 218685-001 226935-B25 Option Part Number Item 1 Description Hard drives 30 GB 20 GB 15 GB 10 GB Diskette drive External diskette drive cable External MultiBay cradle 2a 2b 3 Maintenance and Service Guide 3­9 Illustrated Parts Catalog Mass Storage Devices (continued) Table 3-3 Miscellaneous Plastic Kit Components (Continued) Spare Part Number 315082-001 173949-001 102266-001 218682-001 Option Part Number 298452-B25 138320-B25 136186-B25 Item 4 Description Optical drives 24X Max CD-ROM drive 8X Max DVD-ROM drive 4X Max DVD-ROM drive CD-RW drive SuperDisk LS120 drive 5 3­10 Maintenance and Service Guide Illustrated Parts Catalog Table 3-3 Miscellaneous Plastic Kit Components (Continued) Spare Part Number 218683-001 Option Part Number 217837-B25 Item Description IOmega 250-MB ZIP drive (not illustrated) MultiBay hard drives (not illustrated) 30 GB 20 GB 10 GB 1-GB Microdrive (PC Card device, not illustrated) 212791-B25 212790-B25 212789-B25 218684-001 217390-B25 Maintenance and Service Guide 3­11 Illustrated Parts Catalog 3. 5 Miscellaneous Table 3-4 Spare Parts: Miscellaneous (not illustrated) Spare Part Number 230338-001 230339-001 230337-001 234963-091 198294-111 234962-001 304398-011 304398-181 304398-051 Description Modems Type III mini PCI combination 56-Kbps modem/NIC board Type III mini PCI combination 56-Kbps/NIC/3DES board Type III mini PCI 56-Kbps modem board Modem adapters Czech German Hungarian Modem cable Modem cable adapters Australian Belgian French 234963-221 236432-041 234963-211 Norwegian Swiss 3­12 Maintenance and Service Guide Illustrated Parts Catalog Table 3-4 Spare Parts: Miscellaneous (not illustrated) (Continued) Spare Part Number 316904-081 316904-351 Italian Swedish 316904-061 316904-101 158593-031 239049-001 239053-001 241440-001 Description RJ-11 P55 adapters Danish Finnish RJ-11 PTT adapter (used in the United Kingdom) RJ-45 network cable Logo kit Screw kit (includes the following screws and bushing guides; refer to Appendix C, "Screw Listing, " for more information on screw specifications and usage) I Torx T8 M2 × 7 I Torx T8 M2 × 5 I 7. 0-mm bushing guide I I Phillips M1 × 6 Phillips M2 × 6. 5 AC adaptors 65-Watt AC adapter power supply 50-Watt AC adapter power supply 239704-001 120765-001 Maintenance and Service Guide 3­13 Illustrated Parts Catalog Table 3-4 Spare Parts: Miscellaneous (not illustrated) (Continued) Spare Part Number Description Power cord, black, 6 feet Australian Danish European/Middle Eastern/African Italian Japanese 246959-011 246959-081 246959-021 213352-001 197233-001 Korean Swiss Taiwanese U. K. English 246959-AD1 246959-AG1 234961-AA1 246959-031 246959-001 Memory expansion boards 512 MB 256 MB 128 MB 64 MB Common power solutions 6-cell MultiBay battery pack External battery charger Auto power adapter/charger Aircraft power adapter 238830-B25 197898-B25 197987-B25 197896-B25 167136-001 135244-001 135243-001 387937-B25 135555-XXX 401043-B25 386405-B21 3­14 Maintenance and Service Guide 4 Removal and Replacement Preliminaries This chapter provides essential information for proper and safe removal and replacement service. 4. 1 Tools Required You will need the following tools to complete the removal and replacement procedures: I I I I Magnetic screwdriver Phillips P0 screwdriver 7. 0-mm socket Tool kit (includes connector removal tool, loopback plugs, and case utility tool) 4. 2 Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. the As you remove each subassembly from the computer, place work subassembly (and all accompanying screws) away from the area to prevent damage. Maintenance and Service Guide 4­1 Removal and Replacement Preliminaries Plastic Parts Using excessive force during disassembly and reassembly can damage plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and Connectors Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. Ä CAUTION: When servicing the computer, ensure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. 4­2 Maintenance and Service Guide Removal and Replacement Preliminaries 4. 3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a removable drive, or loss of information, observe the following precautions: I Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, then shut it down. Before removing a diskette drive or optical drive, ensure that a diskette or disc is not in the drive. [. . . ] Remove the modem cable. 5­34 Maintenance and Service Guide Removal and Replacement Procedures modem When installing the5-24. cable, route the cable along the path indicated in Figure Figure 5-24. Routing the Modem Cable in the Base Enclosure Maintenance and Service Guide 5­35 6 Specifications This chapter provides physical and performance specifications. Table 6-1 Computer Dimensions Height Width Depth Weight with 8-cell battery pack and optical drive in MultiBay with 8-cell battery pack and MultiBay weight saver 5. 5 lb 2. 5 kg 1. 2 in 12. 1 in 9. 8 in 3. 1 cm 30. 7 cm 25. 0 cm 4. 8 lb 2. 1 kg Stand alone (Battery) power requirements Nominal operating voltage (Li ion) Average operating power Peak operating power Power in Suspend mode Power in Hibernation mode AC adapter power requirements Rated input voltage Rated input current Rated frequency 90 to 264 VAC (auto switching) < 60 W 47 to 63 Hz 14. 4 V 15. 8 W 38 W < 800 mW < 100 mW Maintenance and Service Guide 6­1 Specifications Table 6-1 Computer (Continued) Temperature Operating Nonoperating 50°F to 95°F -4°F to 140°F 10°C to 35°C -20°C to 60°C Relative humidity (non-condensing) Operating Nonoperating Altitude (unpressurized) Operating Nonoperating Shock Operating Nonoperating Vibration Operating Nonoperating 0. 5 G zero-to-peak, 10-500 Hz, 0. 25-oct/min sweep rate 1. 0 G zero-to-peak, 10-500 Hz, 0. 25-oct/min sweep rate 10 G for 11 ms, half sine 60 G for 11 ms, half sine 0 to 10, 000 ft 0 to 30, 000 ft 0 to 3, 048 m 0 to 9, 144 m 10 to 90% 5 to 95%, 101. 6°F/38. 7°C maximum wetbulb limits for Applicable product safety standards specify thermalthis range of plastic surfaces. The computer operates well within temperatures. 6­2 Maintenance and Service Guide Specifications Table 6-2 14. 1-inch XGA, TFT Display Dimensions Height Depth Width Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Refresh Total power consumption 0. 264 × 0. 264 mm 1024 × 768 RGB vertical stripe Edge lit 80 × 25 60 Hz 4. 2 W 8. 46 in 11. 22 in 14. 10 in Up to 16. 8 million 150:1 120 nits typical 21. 40 cm 28. 50 cm 35. 81 cm Maintenance and Service Guide 6­3 Specifications Table 6-3 Hard Drives 30. 0 GB User capacity per drive 1 20. 0 GB 20. 0 GB 9. 5 70. 0 ATA-5 15. 0 GB 15. 0 GB 9. 5 70. 0 ATA-4 30. 0 GB 9. 5 70. 0 ATA-5 Drive height (with drive frame, in mm) Drive width (with drive frame, in mm) Interface type Seek times (typical read, including setting) Single track Average Full stroke User addressable sectors3 Logical configuration Cylinders Heads Sectors per track 1 2System 2. 5 ms 12. 0 ms 23. 0 ms 58, 605, 120 2. 5 ms 12. 0 ms 23. 0 ms 39, 070, 080 2. 5 ms 13. 0 ms 24. 0 ms 23, 579, 136 22, 784 16 63 16, 383 16 63 16, 683 16 63 1 GB = 1, 000, 000, 000 bytes. 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