User manual COMPAQ ARMADA 1700 SERVICE MANUAL

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[. . . ] Do one of the following: s If you are running Windows 95, access ScanDisk by clicking Start Programs Accessories System Tools ScanDisk, then check the Automatically fix errors box. If you are running Windows NT, go to the system prompt and type chkdsk to scan for errors. s Reformat the hard drive. s Contact your Compaq authorized dealer, Hard drive was inserted while computer was on, in Suspend, or in Hibernation. Reading hard drive takes an unusually long time after restarting the computer. Hard drive has bad sectors or has failed. reseller, or service provider or Compaq customer support for assistance. Hard drive error occurs. Additional hard drive does not have the software and drivers necessary to boot and operate correctly. Hard drive is not seated. Try inserting another removable drive, if the hard drive is in the MultiBay. Boot from the hard drive supplied with the computer or another hard drive that has the necessary software and drivers. Turn off and unplug the computer, remove the hard drive, then reinsert it. Troubleshooting 2-25 Solving Hardware Installation Problems Table 2-20 Solving Hardware Installation Problems Problem New device is not recognized as part of the computer system. Probable Cause The system did not automatically configure the new device. Cable(s) of new external device are loose or power cables are unplugged. New device is not configured for Windows NT. Recommended Action(s) In Windows 95, double-click the Add New Hardware icon in Control Panel. Refer to the documentation that came with the new device for installation instructions. Ensure that all cables are properly and securely connected and the power cord is plugged into an electrical outlet. Turn on the computer to integrate the device with the computer system. Use Computer Setup to view settings for the new device or to reset the configuration settings for preinstalled devices. 2-26 Troubleshooting Solving Infrared Connection Problems NOTE: The computer is shipped with the infrared port disabled. The port must be enabled each time the computer is started or restarted. Check the box labeled Enable Infrared Communications to select the Com3 port. The infrared icon appears on the task bar. NOTE: Windows NT does not support infrared communication. Table 2-21 Solving Infrared Connection Problems Problem Cannot link with another computer. Cause Interrupt request (IRQ) conflict Baud rate conflict # bits conflict Stop bit conflict Parity conflict Recommended Action(s) Check IRQ assignments for conflicts and reassign as necessary. Remove the interfering light sources. Data transmission problem Direct sunlight, fluorescent light, or flashing incandescent light is close to the infrared connections. Interference from other infrared devices Physical obstruction Keep remote control units and other infrared devices away from the infrared connections. Do not place objects between the two units that will interfere with a line-of-sight data transmission. Download FASTIR driver from Compaq web site and install. Movement Orientation Distance Cannot connect at 4 MB/sec Fast IR driver not installed Troubleshooting 2-27 Solving Modem Problems Table 2-22 Solving Modem Problems Problem Modem loses connection. Probable Cause The connection from the phone line to the modem is loose. [. . . ] Removing the AC Adapter To replace the AC adapter, reverse the procedures described. NOTE: If you are replacing the base enclosure, transfer the IR module to the new enclosure. 5-38 Removal and Replacement Procedures chapter 6 SPECIFICATIONS This chapter provides physical and performance specifications for the following: s s s s s s s s s s s Computer Displays Hard drives Diskette drive LS-120 drive ZIP drive CD-ROM drive DVD-ROM drive Battery packs Convenience Base External power sources The chapter also includes: System interrupts s System DMA s System I/O address s System memory map s Specifications 6-1 6. 1 Computer Table 6-1 Computer Specifications U. S. Dimensions Height Depth Width Weight With battery and optional CD-ROM Standalone (Battery) Power Requirements Nominal Operating Voltage (Li-Ion) Nominal Operating Voltage (NiMh) Maximum Operating Power Peak Operating Power Integrated AC Power Power Requirements Operating Voltage Operating Current Operating Frequency Range Maximum Transient Temperature Operating Nonoperating Relative Humidity (noncondensing) Operating Nonoperating (tM = 38. 7°C max) Altitude Operating Nonoperating Shock Operating Non operating Vibration Operating Nonoperating 2. 3 in 9. 6 in 12. 5 in 8. 3 lbs 14. 2 9. 6 45 W 50 W 100 to 240 VAC RMS 1. 1 A RNS 47 to 63 Hz AC 4/50 kV 5 to 95°F -4 to 140°F 10 to 90% 5 to 90% 0 to 10, 000 ft 0 to 30, 000 ft 10 G, 11 ms, half sine 240 G, 2 ms, half sine 0. 55 G, 0. 25 Oct/Min sweep rate 1. 5 G, 0. 5 Oct/Min sweep rate Metric 5. 84 cm 24. 5 cm 31. 75 cm 3. 55 kg 14. 2 9. 6 45 W 50 W 100 to 240 VAC RMS 1. 1 A RMS 47 to 63 Hz AC 4/50 kV 10 to 35°C -30 to 60°C 10 to 90% 5 to 90% 0 to 3. 15 km 0 to 10. 14 km NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The Compaq Armada operates well within this range of temperatures. 6-2 Specifications 6. 2 Display Table 6-2 12. 1-Inch CTFT, SVGA Display U. S. Dimensions Height Width Number of Colors Contrast Ratio Pixel Resolution Pitch Format Configuration Backlight Character Display 7. 24 in 9. 7 in 64K 100:1 minimum 0. 30 × 0. 30 mm 800 × 600 RGB Stripe Edge Lit 80 × 25 Metric 18. 4 cm 24. 6 cm Table 6-3 13. 3-Inch CTFT, XGA Display U. S. Dimensions Height Width Number of Colors Contrast Ratio Pixel Resolution Pitch Format Configuration Backlight Character Display 7. 9 in 10. 6 in 64K 100: 1 minimum 0. 29 x 0. 29 mm 1024 x 768 RGB Stripe Edge Lit 80 × 25 Metric 20. 1 cm 26. 9 cm Specifications 6-3 6. 3 Hard Drives Table 6-4 Hard Drive Specifications Standard Model Configurations Formatted Capacity per Drive (MB) Physical Logical Drive Type Drive Height With drive frame (mm) Drive Size Inches Millimeters Transfer Rate Media (Mb/s) Interface (Mb/s) Sector Interleave Typical Seek Time (Including setting) Single Track (ms) Average (ms) Full Stroke (ms) Disk Rotational Speed (RPM) Physical Configuration Cylinders Data Heads Sectors/Track Bytes/Sector Logical Configuration Cylinders Heads Sectors per Track Bytes per Sector Buffer Size 4. 0-GB 4, 099, 866, 624 12. 7 2. 5 x 0. 5 102 x 75 51. 4-83. 4 MB/sec 16. 6 MB/sec 1:1 4 ms 13 ms (read) 32 ms (read) 4009 6975 6 144-240 512 7944 16 63 512 512-KB 6-4 Specifications 6. 4 Diskette Drive Table 6-5 Diskette Drive Specifications Diskette size High density Low density Light Height Bytes per sector Sectors per Track High density Low density Tracks per Side High density Low density Read/Write heads Average Seek Times Track-to-Track (high/low) Average (high/low) Settling Time Latency Average 3. 5-inch 1. 44-MB/1. 2-MB 720 KB None 0. 43-in (11 mm) 512 18 (1. 44-MB)/15 (1. 2-MB) 9 80 (1. 44-MB)/80 (1. 2-MB) 80 2 3 ms/6 ms 94 ms/174 ms 15 ms 100 ms Specifications 6-5 6. 5 LS-120 Drive Table 6-6 LS-120 Drive Specifications 120 MB Formatted Capacity (Bytes) Sector Size (bytes) Sectors Magnetic Tracks/ Surface Optical Servo Tracks/Surface Sectors/track Sector Interleave Spare sectors Zones (each side) Average random seek Track-to-Track seek Max single seek Average Latency Motor rpm Motor Start Time, Track Density Track Width Encoding Method Max Flux Density Recording Density Nominal Transfer Rate Nominal Sustained Transfer Rate across interface Buffer Transfer rate 125, 958, 144 512 246, 527 1736 900 51-92 1:1 170 55 70 ms 20 ms 120 ms 41. 67 ms 720 ±0. 5% 800 ms 2, 490 TPI 8 µm (1, 7)RLL 33, 660 FCI 44, 880 BPI 375-680 KB/sec 313-565 KB/sec 4. 0 MB/sec 1. 7 MB DMF 1. 44 MB 1, 720, 320 512 3360 80 N/A 21 2:1 0 1 70 ms 25 ms 170 ms 41. 67 ms 720 ±0. 5% 800 ms 135 TPI 125 µm MFM 17, 334 FCI 17, 334 BPI 150 KB/sec 65 KB/sec Read, 32 KB/sec Write 4. 0 MB/sec 1, 474, 560 512 2880 80 N/A 18 1:1 0 1 70 ms 25 ms 170 ms 41. 67 ms 720 ±0. 5% 800 ms 135 TPI 125 µm MFM 17, 334 FCI 17, 334 BPI 150 KB/sec 55 KB/sec Read, 28 KB/sec Write 4. 0 MB/sec 1. 2 MB 1, 261, 568 1024 1, 232 77 N/A 8 1:1 0 1 70 ms 25 ms 170 ms 41. 67 ms 720 ±0. 5% 800 ms 135 TPI 125 µm MFM 17, 334 FCI 17, 334 BPI 125 KB/sec 49 KB/sec Read, 25 KB/sec Write 4. 0 MB/sec 1. 2 MB 1, 228, 800 512 2400 80 N/A 15 1:1 0 1 70 ms 25 ms 170 ms 41. 67 ms 720 ±0. 5% 800 ms 135 TPI 125 µm MFM 17, 334 FCI 17, 334 BPI 125 KB/sec 46 KB/sec Read, 23 KB/sec Write 4. 0 MB/sec 720 KB 737, 280 512 1, 440 80 N/A 9 1:1 0 1 70 ms 25 ms 170 ms 41. 67 ms 720 ±0. 5% 800 ms 135 TPI 125 µm MFM 8, 717 FCI 8, 717 BPI 75 KB/sec 28 KB/sec Read, 14 KB/sec Write 4. 0 MB/sec 640 KB 655, 360 512 1, 280 80 N/A 8 1:1 0 1 70 ms 25 ms 170 ms 41. 67 ms 720 ±0. 5% 800 ms 135 TPI 125 µm MFM 8, 717 FCI 8, 717 BPI 75 KB/sec 28 KB/sec Read, 14 KB/sec Write 4. 0 MB/sec 6-6 Specifications 6. 6 ZIP Drive Table 6-7 ZIP Drive Specifications Total Formatted Capacity (bytes) Sector Size (bytes) Total Number of Sectors Number of Reassignable Spare Sectors Sector Interleave Number of Zones (each side) Sectors per Track, Zone 0 Sectors per Track, Zone 1 Sectors per Track, Zone 2 Sectors per Track, Zone 3 Magnetic Track/Surface Compaq Part Number for Diskette Seek Times (including settling) Average Seek Track-to-Track Maximum Average Latency Motor Speed (rpm) Motor Start Time (ms) Track Density (TPI) Track Width (µm) Encoding Method Max Flux Density (FCI) Max Recording Density (BPI) Transfer Rate From Diskette (kb/sec. ) Buffer Transfer Rate (maximum, MB/sec) 100, 663, 296 512 196, 608 252 1:1 4 72 60 48 40 908 270928-001 29 ms 5 ms 55 ms 10 ms 2941 ±5% 3000 2118 12 (1, 8) RLL 34, 560 46, 000 790-1400 3. 3 Specifications 6-7 6. 7 CD-ROM Drive Table 6-8 CD-ROM Specifications Applicable Disc CD-ROM mode 1, mode 2 CD-Digital Audio CD-XA mode 2 (Form 1, Form 2) CD-I mode 2 (Form1, Form 2) CD-I Ready CD-Bridge CD-WO (fixed/variable packets) Photo CD (singlemultisession) 15 mm 12 cm, 8 cm 1. 2 mm 1. 6 µm 53. 5 ± 1. 5 degrees 0. 24 ± 0. 1 mw Semiconductor Laser GaA1As 780 nm ± 25 nm <350 ms <750 ms 0. 7 Vrms None 128 KB 1500 KB/sec 150 KB/sec 8. 3 MB/sec <8 seconds typical 550 MB 640 MB 180 MB Center Hole Diameter Disc Diameter Disc Thickness Track Pitch Laser Beam Divergence Output Power Type Wave Length Access time Random Full Stroke Audio output level Line Out Headphone Cache buffer Data transfer rate Sustained, 10x Sustained, single Burst Startup Time Capacity Mode 1, 12 cm Mode 2, 12 cm 8 cm 6-8 Specifications 6. 8 DVD-ROM Drive Table 6-9 DVD-ROM Specifications Disc Formats Supported DVD-5, DVD-9, DVD-10, DVD-18 CD-ROM mode 1, mode 2 CD-Digital Audio CD-XA mode 2 (Form 1, Form 2) CD-I mode 2 (Form1, Form 2) CD-I Ready CD-Bridge CD-R Photo CD (singlemultisession) 15 mm 12 cm, 8 cm 1. 2 mm 1. 6 µm 4. 7-GB - DVD-5 8. 5-GB - DVD-9 9. 4-GB - DVD-10 550-Mbytes (Mode 1, 12) 640 Mbytes (Mode 2, 12 cm) 180 Mbytes (8 cm) 17. 1 - DVD -18 5mw Semiconductor Laser GaA1As 650 nm ± 25 nm (DVD Mode) 795 nm ± 25 nm (CD-ROM mode) <200 ms <250 ms 0. 7 Vrms None 128 KB 150 KB/sec 1200-3000 KB/sec 2760 Kbytes/s sustained, DVD mode 16. 6 MB/sec <15 seconds typical Center Hole Diameter Disc Diameter Disc Thickness Track Pitch Capacity Laser Output Power Type Wave Length Access time Random Full Stroke Audio output level Line Out Headphone Cache buffer Data transfer rate Sustained, 1x (CD-ROM mode) Sustained, 20x CD-ROM CAV mode Sustained, DVD mode Burst Startup Time Specifications 6-9 6. 9 Battery Packs Table 6-10 Lithium Ion Battery Pack U. S. Dimensions Height Length Width Weight Electrical Voltage Amp-hour capacity Watt-hour capacity Environmental Requirements Operating temperatures Nonoperating temperatures . 82 in 5. 8 in 3. 2 in . 85 lb 14. 4 V 2. 7 Ah 40 Wh 50°F to 104°F -12°F to 140°F 10°C to 40°C -30°C to 60°C Metric 2. 08 cm 14. 73 cm 8. 13 cm . 39 kg 6-10 Specifications 6. 10 Convenience Base Table 6-11 Convenience Base Specifications U. S. Dimensions Height Height w/Monitor Stand Length Width Weight Expansion Base Expansion Base w/Monitor Stand Power Supply (Input) Operating Voltage Operating Current Rated Voltage Rated Current Line Frequency Temperature Operating Storage Relative Humidity Operating Storage Altitude Operating Nonoperating Shock Operating Nonoperating Vibration Operating Nonoperating 4. 9 in 5. 2 in 14. 7in 14. 2 in 4. 25 lbs 5. 8 lbs 100 to 240 VAC 1. 10 Amp Maximum 100 to 240 VAC 1. 0 Amp Maximum 47 to 63 Hz. 50 to 95°F -4 to 140°F 10 to 90% 5 to 95% 10, 000 ft 30, 000 ft 10 G, 11 ms, half sine 140 G, 2 ms, half sine 0. 25 G, 5 to 500 Hz, 0. 5 octave/min sweep rate 1. 0 G, 5 to 500 Hz, 0. 5 octave/min sweep rate 3. 15 km 10. 14 km 10 to 35°C 20 to 60°C Metric 12. 46 cm 13. 208 cm 37. 34 cm 36. 07 cm 1. 93 kg 2. 63 kg Specifications 6-11 6. 11 External Power Supplies The automobile/aircraft adapter allows the computer to be used in an automobile or in an aircraft without a drain on the computer's batteries. Table 6-12 Automobile/Aircraft Adapter U. S. Dimensions Height Width Length Weight Input Cord Length Power Supply (Input) Nominal Voltage Operating Voltage Maximum Voltage Input Fuse Protection Power Supply (Output) Nominal Voltage Load Regulated Voltage Line Regulated Voltage Output Frequency Output Overload Protection Temperature Operating Nonoperating Relative Humidity Operating Nonoperating 1. 42 in 2. 83 in 4. 84 in . 88 lb 39 in 13. 8 VDC 10. 5 - 14. 8 VDC 16. 0 VDC 8. 0 A 120 VAC 108 - 125 VAC 105 to 125 VAC 60 Hz +/- 3 Hz 150W @ 2 sec. [. . . ]