User manual COMPAQ 145

[. . . ] © Copyright Hewlett-Packard Company 1998 All rights are reserved. No part of the document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Publication number: C5370-90000 First edition: February 1998 Printed in U. S. A. Notice The information contained in this document is subject to change without notice and should not be construed as a commitment by the HewlettPackard Company. [. . . ] See page 9-4 for more information. 4-4 All About Paper Troubleshooting 5 This chapter presents procedures for resolving paper jams in the paper tray and automatic document feeder (Models 145 and 155 only). It also includes lists common copying problems and their solutions. How to Clear a Paper Jam in the Paper Tray The message "Paper Jam" appears on the display when paper cannot feed from the paper tray properly. To resolve this problem: 1 Press and hold down the Select/Resume button. When you do this, the paper rollers in the HP Color Copier move forward to help eject the jammed paper. 2 3 4 If this does not work, press and hold down Select/Resume again. If the paper is still jammed, repeat steps 1 and 2 to move the paper rollers forward and backward. Gently remove the paper. HP Color Copier User's Guide 5-1 5 If all else fails, remove the paper tray by pinching together the two levers under the paper tray. Turn the copier off, then on again to continue copying. 6 If paper has jammed in the copier, but no message is displayed, press and hold down the Select/Resume button, then the Paper Type button. Then follow the directions above. How to Clear a Paper Jam in the Automatic Document Feeder 1 2 3 4 Rotate the automatic document feeder back to expose the paper jam. Press Select/Resume to continue. How to Use the Self Test Page The Self Test Page lets you know whether the copier is operating properly. It lists current, default front panel settings and, if you are using Model 145 or 155, tells whether the automatic document feeder is attached properly. To print a Self Test Page: 1 2 Press the Menu button until the message "Self Test Page" appears in the panel display. The test-page printout has a set of lines which should appear unbroken, and colored bars which should appear solid. The intensity of the colors will vary, depending on the type of paper you are using (that is, plain paper, HP Premium InkJet Paper, and so on). 5-2 Troubleshooting 3 Check to make sure the margins are aligned and not skewed. a b c Fold the Self Test Page in half carefully so that the "A" and the "C" along the left margin line up. Verify that the vertical line next to the "A" appears between the two vertical lines next to the "C" (does not have to be centered). 4 If the alignment is satisfactory, the copier mechanism is working properly. If the alignment is not satisfactory, see Troubleshooting information on page 5-11. 5 If the Troubleshooting help does not resolve the problem, contact HP Customer Support. See "HP Customer Support" on page 6-2. HP Color Copier User's Guide 5-3 Front Panel Messages Message Power Save On What You Should Do The front panel displays this message when the OfficeJet Pro has not been used for 12 hours or more. Press any button on the front panel or load originals in the automatic document feeder. If only one or two sheets of paper are in the paper tray, the copier might not pick up the paper properly, causing a jam in the copier. Remove the papers that are jammed, and add more paper to the paper tray. Refer to "How to Clear a Paper Jam in the Automatic Document Feeder" on page 5-2. You will see this message when you try to start a new copy job before the first job is complete, or you try to change front panel settings while a copy job is in progress. Wait until the first copy job is complete before trying to start another. [. . . ] We recommend you save the original shipping container for this purpose. NOTE In-transit damage is not covered by the warranty, so always insure your shipment. 8-4 Hewlett-Packard Limited Warranty Prepare your HP Color Copier for Shipment 1 2 3 Turn on the HP Color Copier, and leave it on for at least 2 minutes. Raise the document cover, and then raise the print cartridge access cover. Place print cartridges in an airtight bag so they will not dry out, and put them aside (do not send them with the copier). NOTE Print cartridges that remain inside may damage your copier. 4 5 Attach the orange packing insert (if available). [. . . ]