User manual BIZFON SETTING UP AND USING MULTITENANT

[. . . ] You can set up the way that the multi-tenant works, which extensions will be in which tenant, and which incoming lines access a tenant. For detailed steps for setting up multiple tenants, follow the worksheet example on page 2. The first step to set up multi-tenant, is to determine which incoming lines belong to which tenant. This means that if CO1 is a member of tenant one, it cannot be in tenant two or three. [. . . ] Dial extension 200, then enter the system password (if one has been configured) to access General Settings. Therefore, we do not need to change the settings for CO1, CO2, or CO3. Repeat steps 6 through 9 to associate CO5 with tenant 2 and CO6 with tenant 3. 4 Bizfon , Inc. Setting Up and Using Multi-Tenant B. Bizfon conference series phone or non-BizTouch phone: Press . NOTE: If you have not yet set up the extension, you must press before you can access settings. Dial extension 200, then enter the system password (if one has been configured) to access General Settings. We first need to add extension 201 to tenants two and three, so enter extension 201. The Bizfon tells you what tenants the extension is associated with. Since by default, all extensions are members of tenant one, we will move some extensions from tenant one to tenants two or three. Bizfon Multi-Tenant Addendum 5 9. again and then to add 201 to tenant three. Setting Up and Using Multi-Tenant NOTE: If an extension is already a member of all three tenants, you are not given the option to add it to a tenant. Repeat these steps until you have placed each extension into their appropriate tenant and then hang up the telephone. Virtual extensions can be a member of a tenant. NOTE: In our example, extension 201 is a member of each tenant since we made 201 the operator for all three tenants. Bizfon conference series phone or nonBizTouch phone: Press . NOTE: If you have not yet set up the extension, you must press before you can access settings. Dial extension 200, then enter the system password (if one has been configured) to access General Settings. Press to change Automated Attendant greetings. 6 Bizfon , Inc. Setting Up and Using Multi-Tenant 4. or Press or Press The current greeting is played and you are prompted to accept the greeting or change it. Bizfon conference series phone or non-BizTouch phone: Press . NOTE: If you have not yet set up the extension, you must press before you can access settings. Dial extension 200, then enter the system password (if one has been configured) to access General Settings. Press to access Additional Settings. Bizfon Multi-Tenant Addendum to change the After Hours greeting. to create an information message. 7 Setting Up and Using Multi-Tenant Press to access tenant configuration. The Bizfon plays the extensions associated with the tenants. Important Points About Multi-Tenant Incoming lines can access only those extensions that are members of their tenant. For example, if extension 205 is in tenant two only and incoming CO1 is not a member of that tenant, then calls into CO1 cannot access extension 205. [. . . ] For tenant two, if 555-1215 is busy, the call bounces to 5551216 and so on. In order to keep the tenants separate, do not have a hunt group include telephone numbers in a different tenant. In a multi-tenant configuration where one person is the operator for all tenants, you need to use a BizTouch 3 feature phone in line mode in order to know which line is ringing. This lets the operator know how to answer the phone depending on which line is blinking. [. . . ]