User manual AVAYA INDEX TT5

[. . . ]  Contents Contents Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 TT Turret Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Quick Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 ACD Working. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Actions During a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Speed Dials, PIN & Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Busy or Unanswered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Transfer, Park & Hold Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Diverting Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 DSS Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Manager-Secretary Working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Manager-Secretary Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Ringer Controls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Turret Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Voice Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 INDeX 8. 0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999) Introduction ­ Page 3 Introduction Using This Guide This guide is for the TT 3 and TT 5 turrets used on the INDeX telephone system. To check the software level of your system, press ANSWER RELEASE and then PROGRAM. The turret displays the software release (this guide covers Software Release 8. 0). Cancel the display by pressing ANSWER RELEASE again. What Features Can I Use? This guide covers almost all the features supported by the TT 3 and TT 5 turrets. [. . . ] Your System Manager controls which extensions can intrude and be intruded on. There is a short delay during which you and the other parties hear several short pips. After the intrusion, the system gives regular pips. Monitoring a Call Silent monitoring allows you to listen to another call without being heard. There are restriction on who can use this function (contact your System Maintainer). If your turret can use silent monitoring, a LISTEN option appears when calling a busy extension. While monitoring, ACD turrets with Supervisor status also have a REVIEW option. Pressing this connects them with the monitored extension once the monitored call ends. INDeX 8. 0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999) Page 20 Transfer, Park & Hold Calls Transferring Calls You can transfer a call to an extension that is ringing or giving busy tone. If the call waits unanswered for too long, it may recall to your extension. If unanswered or not okay to transfer, press HOLD to retrieve the call. ­ Unannounced transfer: Press ANSWER RELEASE immediately (even if you hear ringing or busy tone). If the display shows FREE, press ANSWER RELEASE to transfer (otherwise press CANCEL). Note the line number of the call and give this to the person whom you want to unpark the call (eg. by calling or paging them). Ringing Transfer - Alias: - Ring inward transfer. Holding Calls Hold - Alias: - Exclusive hold. Only the extension that holds a call can retrieve it unless they transfer the call. When you hold a call, your turret displays its details on the right side of the display and the caller hears music (if installed). Retrieve the call by pressing HOLD again or make another call (enquiry call) and then: 3. Press the -symbol (if shown) opposite the name to switch the display between the current and the held call details. ­ To conference, press CONFER (see page 13) ­ To transfer the held call, press ANSWER RELEASE. INDeX 8. 0 - TT 3/5 Turret Guide 38GDE00001SAB - Issue 7 (January 1999) Transfer, Park & Hold Calls ­ Page 21 Parking Calls Park - Alias: - Common hold. Your turret displays calls you parked by a flashing symbol next to the line number. Calls parked and not retrieved, may recall your turret after a short time. Dial the parked call's line number (external calls only). Dialling Ahead Announced - Alias: - Screened transfer. You can display the status of another extension (or group) without interrupting your call. [. . . ] The log includes call details such as number, account codes, time, etc. CAMP ON A function which leaves your turret set to ring a busy extension or line as soon as it becomes free. COLLECTIVE A group where the system rings all the free group members at the same time. DSS (Direct Station Select) Keys which store line, extension or group numbers. [. . . ]