User manual AVAYA INDEX DT1

[. . . ]  Contents Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 DT1 Phone Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Quick Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ] After the intrusion, the system gives regular pips. INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999) Page 14 Actions During a Call General The system provides a range of actions that you can take during a call. These are besides transferring, holding and parking the caller (see page 18). Changing the Call Volume "Can you hear me mother" Sandy Powell 1975. You can change the caller volume during a call. During the call, dial FEATURE 7 0 (to do this without making a call just press ANSWER RELEASE first). Repeat the process to change the volume again. Switching to Handsfree You can switch between handsfree (speaker) and handset operation without interrupting the call. You can replace the handset without ending the call. Adding Voluntary Account Codes Voluntary Account - Alias: You can enter an account code during any external call. The DT1 does not indicate whether the account code was accepted or rejected. INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999) Actions During a Call ­ Page 15 Recall Your phone system may connect to another phone system by a fixed line (tie line). If this is the case, you may occasionally need to use a 'recall' (your System Manager will advise). Dial FEATURE 6 . Create a Conference Call "No grand idea was ever During a call, you can add callers to create a conference (of up to 64 born in conference, but a lot calls!). If your exchange uses digital lines, you can conference several of foolish ideas have died of these. However, if your exchange uses any other types of line, you there" F. Scott Fitzgerald. can only include one of those in a conference. To switch between parties, dial HOLD. INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999) Page 16 Answering Calls Answering Normal Calls When calls arrive, the phone lamp gives a repeated double flash for external calls, a repeated single flash for internal calls. The ringer also shows the call type by a repeated single or double ring if on (see page "Phone call from God . . . had been collect, it would To answer the call: have been daring" Robin Williams (Dead Poet 1. To end, dial ANSWER RELEASE or replace the handset. Answering a Page Call When someone pages your DT1 (see page 9) or a group to which it belongs (your DT1 does not have to be in group), the system connects the page after giving a tone. Pickup the handset or continue the call handsfree. Answering a Call Waiting A fast flashing lamp during a call means someone has 'camped on' to your DT1 (see page 13). Either park (dial FEATURE 7 ) or end (dial ANSWER RELEASE) your current call. Dial ANSWER RELEASE and continue as a normal call. Answering a Message Other extensions can leave their number on your DT1 (see page 12). If your system has a Voice Manager attached, it lights the DT1's lamp when you have new voice mail (see page 27). Without lifting the handset, dial FEATURE 6 4. INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999) Answering Calls ­ Page 17 Answering Other Extensions - Call Pickup Pickup - Alias: - Call pickup. Without lifting the handset, dial FEATURE 9 ANSWER RELEASE to pickup the longest ringing call. Lift the handset or continue handsfree. Setting the Pickup Group To set the DT1's pickup group: 1. Double-tone: Dial the DT1's 4-digit passcode (if you make a mistake dial to restart entry). [. . . ] ­ Keep your System Manager informed of changes in your department, so that they can keep your pickup groups, phone directories, etc. up to date. Answering Calls "Speak now and I will answer; how shall I help you, say. " A. E. Houseman 1896. Answer the phone promptly and identify yourself. ­ If taking a message, include your name, the callers name, date, time and subject. ­ If cut-off, wait for the original caller to call back. ­ ­ ­ ­ Making Calls "Well, if I called the wrong ­ Know what you want to say, avoid rambling. [. . . ]