User manual AVAYA 8410 VOICE TERMINAL DEFINITY ECS RELEASE 5

[. . . ] DEFINITY® Enterprise Communications Server (ECS) Release 5 8410 Voice Terminal User's Guide 555-230-763 Comcode 107985541 Issue 2 June 1997 DEFINITY® ECS Release 5 8410 Voice Terminal User's Guide 555-230-763 Issue 2 June 1997 Page ii NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Lucent Technologies can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. TO ORDER COPIES OF THIS DOCUMENT Contact: Lucent Technologies Publications Center P. O. Box 4100 Crawfordsville, IN 47933 Domestic: 1 800 457-1235 International: 1 317 361-5353 Domestic Fax: 1 800 457-1764 International Fax: 1 317 361-5355 Order: Document No. [. . . ] An arrow appears above the feature name or abbreviation if that feature is active. In the above example, the Automatic Callback feature is active because there is an arrow above that feature abbreviation. Note: If the feature requires you to dial a telephone number or extension, such as Call Forwarding, you will temporarily see the digits you are dialing, rather than the arrow, above the feature name. DEFINITY® ECS Release 5 8410 Voice Terminal User's Guide 555-230-763 Issue 2 June 1997 Page 23 The second line on each feature option screen shows the features you can access. To use any of these features, you must press the softkey below the feature name or abbreviation. For example, on the feature option screen shown above, you can leave a message for another extension to call you back by pressing the softkey below LWC (the Leave Word Calling feature). If you want to cancel the message, press the softkey below CnLWC (the Cancel Leave Word Calling feature). To see the next set of four features, press the display control button labeled Next Prev . Press Next move back a screen, press the display control button labeled Prev until the feature you want to use appears on the second line. ; to or The following flowchart (Figure 4) shows the default features for the three feature option screens. These are the 12 softkey features available when the voice terminal (with display) is shipped from the factory. Also, see "Other Softkey Features That May Be On Your Display" in this section. DEFINITY® ECS Release 5 8410 Voice Terminal User's Guide 555-230-763 Issue 2 June 1997 Page 24 LWC CnLWC AutCB Timer CFrwd CPark Cancel LWC Leave Word Calling Timer Automatic Callback Call Forwarding TmDay PCall Prog Call Park Time/ Date Abbreviated Dialing (AD) Program Priority Calling Pause Mark Wait AD Pause AD Mark AD Wait Figure 4. The Three Default Feature Option Screens Note: An error tone (one beep) sounds when you have made a mistake in your softkey entries. Press Exit at any time to exit softkey mode and return to Normal (call-handling) Mode. DEFINITY® ECS Release 5 8410 Voice Terminal User's Guide 555-230-763 Issue 2 June 1997 Page 25 Other Softkey Features That May Be On Your Display Figure 4 on the previous page shows the 12 default softkey features, those features that can be accessed with the softkeys when the 8410D voice terminal is initially installed. However, if the voice terminal is connected to a DEFINITY G3V3 (or later), the system manager may substitute other softkey features in their place. The following table is a list of some of these alternate features and the feature abbreviation associated with each. Note: The DEFINITY ECS, Release 5 (and later releases) may provide additional alternate softkey features. Alternate Softkey Features Abbreviation AD Cnslt Count CPkUp Dir Excl HFAns IAuto IDial Feature Abbreviated Dialing buttons (can be multiple buttons) Consult ACD Stroke Count (can be up to 10 buttons) Call Pickup Directory* Manual Exclusion Internal Auto Answer Automatic Intercom Dial Intercom DEFINITY® ECS Release 5 8410 Voice Terminal User's Guide 555-230-763 Issue 2 June 1997 Page 26 Alternate Softkey Features Abbreviation Inspt Last RngOf SAC SFunc Spres Stats Stop View Inspect Last Number Dialed Ringer Off Send All Calls Abbreviated Dialed Special Function Abbreviated Dialing Suppress ACD Agent Statistics Abbreviation Dialing Stop/Indefinite Wait Stored Number Feature * A Call Display button should be administered, if access to System Directory is provided. This feature is available only with a DEFINITY G3V2 (and later). DEFINITY® ECS Release 5 8410 Voice Terminal User's Guide 555-230-763 Issue 2 June 1997 Page 27 Using the Softkeys to Activate a Feature Your display and softkeys allow you to access up to 12 switch-related features. For example, you may want to use the Priority Calling feature to call another extension with a distinctive 3-burst ring. You can activate this feature with the softkeys in the following way: To access a feature with the softkeys (Priority Calling is used in this example) 1 Press · Menu The display shows the initial feature option screen: LWC CnLWC AutCB Timer DEFINITY® ECS Release 5 8410 Voice Terminal User's Guide 555-230-763 Issue 2 June 1997 Page 28 2 Press · Next The display shows: CFrwd CPark TmDay PCall 3 To use the Priority Calling feature, press the softkey below PCall and then dial the extension. Note: When the feature is activated, after the display screen shows you the digits you are dialing, an arrow appears above the feature, as in the example below. If there is not an arrow above the feature, the feature is off. CFrwd CPark TmDay PCall When both parties hang up from the call, the arrow above PCall (showing feature status indication) disappears. DEFINITY® ECS Release 5 8410 Voice Terminal User's Guide 555-230-763 Issue 2 June 1997 Page 29 Resetting the Speakerphone with the Softkeys (When Powering Up the Voice Terminal) Important: You can use the Reset Speakerphone feature only on those 8410D voice terminals on which the Reset Spkr label appears under the Speaker button. When you first power up the 8410D voice terminal, the following display appears. PLEASE RESET SPKR. Begin Cancel When you reset the speakerphone on your voice terminal, you hear a set of tones as the speakerphone performs an acoustic test of the environment. When the tones stop, your speakerphone has finished adjusting itself for optimal performance and is ready for use. For more information about the Reset Speakerphone feature, see "Reset Speakerphone" in the section Voice Feature Procedures later in this guide. Note: If you are using an 8410B voice terminal, you must press Shift (if it appears on your voice terminal) and then Speaker to reset the speakerphone. [. . . ] program/reprogram To use your dial pad to assign a telephone number to a personal list item or an AD xxxxx for Abbreviated Dialing. DEFINITY® ECS Release 5 8410 Voice Terminal User's Guide 555-230-763 Issue 2 June 1997 Page 100 reset the speakerphone Press Shift and then Speaker to perform an acoustic test of the surrounding environment and adjust the speakerphone for optimal performance. (At power-up, press the softkey below Begin to start the Reset Speakerphone feature. ) Note: You can use the Reset Speakerphone feature only if Reset Spkr label appears under the Speaker button. retrieve To collect telephone messages with the Message or Voice Message Retrieval features. (Also, with Call Park, to resume a call from an extension other than the one where the call was first placed or received. ) ringer The device that produces the electronic ringing sound in your voice terminal. [. . . ]