User manual AVAYA 2050 INDEX 9.1

[. . . ] INDeX 9. 1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00) Page 2 ­ Introduction Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Display Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Speed Dials. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ] The extension's status appears on the right-hand display; FREE, BUSY or NU (Number Unobtainable). If answered, either press ANSWER RELEASE to transfer your call or press HOLD again to switch between calls. You can set your phone to always automatically hold your current call and ring the dial ahead number if it is free (rather than display FREE). Press DONE and then press PROGRAM to finish. INDeX 9. 1 2030/50/60 38DHB0002UKCL - Issue 5 (12/00) Diverting Calls ­ Page 19 Diverting Calls Using Diverts Your phone can store diverts for different situations, i. e. You can divert to an extension, a speed dial or personal number (mobile, home, delegate, etc. ). · Divert on No Answer: Used after a call rings your phone for a set period (see page 30). When on, only the extension to which you divert the calls can ring you. Callers hear continuous tone or divert to the Divert All number if set. · Remote forward: This feature must be permitted by the System Manager. Allows you to remotely change your Divert All number and switch DIVERT on/off. Setting the Divert Numbers You can set diverts for when you are busy (ON BUSY), do not answer (NO ANS. ) or want to divert all calls (ALL). Press DELETE and then dial the new number (for ALL, you can also press SPEED DIAL and select a system speed dial for an external divert). Press PROGRAM to finish. Switching Divert All On/Off Pressing DIVERT switches Divert All on or off. You also hear broken dial tone if you lift the handset or press ANSWER RELEASE (you can still make calls). 38DHB0002UKCL - Issue 5 (12/00) INDeX 9. 1 2030/50/60 Page 20 ­ Diverting Calls Switching No Calls On/Off Pressing NO CALLS switches it on or off. When on, and you lift the handset or press ANSWER RELEASE you will hear a broken dial, but you can still make calls. How it works depends on if you have set a Divert All number (see page 19). All calls go to the divert number but unlike Divert All, even that number cannot call you. Or, press -REJECT and the -symbol above the NO CALLS key flashes and callers hear continuous tone · With no Divert All Set: Press NO CALLS and -REJECT. The -symbol above the NO CALLS key flashes and callers hear continuous tone. Displaying an Absence Message You can select an absence message to display on your phone. It then also appears on any other suitable phones that calls you (unless you have a Divert All number in use). Press CHANGE to select a message (or CLEAR to cancel an existing message). When complete, press SET. Forwarding Calls Forward allows you to remotely set your phone to divert. To change the forward, press CANCEL and enter the new number for diverting all calls. [. . . ] · If taking a message, include your name, the callers name, date, time and subject. · If cut-off, wait for the original caller to call back. Making Calls · Know what you want to say, avoid rambling. · If you get a wrong number, always apologize, it is not the other person's fault. Do not hold for another person unless urgent. 38DHB0002UKCL - Issue 5 (12/00) INDeX 9. 1 2030/50/60 Page 40 ­ Glossary Glossary Account Codes A code of up to 12 digits that the system outputs to its call log with call details. [. . . ]