User manual APPLE REMOTE DESKTOP ADMINISTRATOR S GUIDE

[. . . ] Apple Remote Desktop Administrator's Guide Version 2. 2 Apple Computer, Inc. The owner or authorized user of a valid copy of Apple Remote Desktop software may reproduce this publication for the purpose of learning to use such software. No part of this publication may be reproduced or transmitted for commercial purposes, such as selling copies of this publication or for providing paid for support services. The Apple logo is a trademark of Apple Computer, Inc. , registered in the U. S. [. . . ] The following section describes the kinds of lists, and explains how to create lists and use them for client management. About ARD Computer Lists Apple Remote Desktop displays computers in lists in the main section of the Remote Desktop window. The default computer list is called Master List; this is a full list of all possible clients that you have located and authenticated to. You can create other lists to group the computers on your network in any way you wish. Computer lists have the following capabilities: · You can create as many lists as you want. · The Master List can have up to the number of computers your license allows. · Lists can be made in any grouping you can imagine: geographic, functional, hardware configuration, even color. Creating an ARD Computer List You can make more specific, targeted lists of computers from your Master List. The easiest way to make a new list is to use computers already in the Master List. To create an ARD computer list: 1 Select the Master List icon in the main Remote Desktop window. Alternatively, you can choose File > New List to create a blank list and drag computers from the Master List or scanner search results to the blank list. Deleting ARD Lists You can delete Apple Remote Desktop computer lists and additional scanner lists that you created. You cannot delete the Master List, the last scanner, or the Saved Tasks list. m To delete a list: Select the list and press the Delete key. Chapter 3 Administering Computers 57 Using the Task History Area The task history area is in the bottom half of the Remote Desktop window (see "Task History Area" on page 46). Every time you execute a task (generating a report, copying a file, restarting a computer), the task name, result, and time you execute it is listed in the task history area. You can select a task in the task history area to see information about it. You can also view a more detailed description of the task, as well as the computers involved with it. If a task is still in progress, you can stop it, or edit the computers involved with it and run it again. Viewing Task Feedback After a task is completed (observing a computer, copying a file, restarting a computer), the task name, result, and time you run it are stored for review. The task feedback window gives a detailed account of the task, and reports success or failure for each participating client computer. m To view the task feedback window: Double-click the task in the task history area. Using Task Feedback You can use the task feedback window to: · Retry a task on selected computers · Duplicate a task · Cancel a task in progress To use the task feedback window: 1 Double-click the task in the task history area. 3 Choose a function from the menu. Installing Software Using ARD There are several methods you can use to install software with Apple Remote Desktop. The following section describes how to install software using installer packages or metapackages, using the copy command in ARD, using installers made by other software companies, or using NetBoot or Network Install. Warning: Distributing copyrighted software without the appropriate license agreement is a violation of copyright law. 58 Chapter 3 Administering Computers Installing by Package (pkg) and Metapackage (mpkg) You can install new software automatically and without user intervention by copying installer packages (. pkg or . mpkg files) to one or more remote clients using Mac OS X version 10. 2 or later. Apple Remote Desktop copies the package to the computers you choose, runs the installer with no visible window or user interaction required, and then erases the installer files upon completion. When you execute installation of multiple packages, ARD copies over a package, installs it, and then copies and installs the next package until finished. [. . . ] The announcements appear in front of open application windows and can be dismissed by the user. The text message appears on the screen of all the selected computers. Interactive Chat You can start an interactive text chat with a user at an ARD client computer. This allows you instant feedback from users, so you can collaborate or troubleshoot. 100 Chapter 4 Interacting With Users To begin an interactive chat: 1 Select a computer list. 5 Press the Return key after each line to send the message. Requesting Administrator Attention At times, ARD client computer users need to get the attention of the ARD administrator. [. . . ]