User manual ALCATEL-LUCENT MOTIVE MOBILE DEVICE MANAGER DATASHEET RELEASE 3.1

[. . . ] DEVICE MANAGEMENT AN ALCATEL-LUCENT COMPANY Motive Mobile Device ManagerTM DATASHEET | RELEASE 3. 1 As the complexity of mobile devices continues to rise, the ability to deliver a simple, seamless customer experience is emerging as a key competitive factor for mobile operators. To maximize operational efficiencies, operators need a comprehensive Mobile Device Management approach capable of supporting a wide variety of mobile devices throughout all stages of the device management lifecycle. KEY BENEFITS · Reduce cost with right-firsttime device and service provisioning · Simplify device configuration, management and troubleshooting · Avoid support costs by performing large-scale device management operations · Increase ARPU with targeted promotion of mobile services · Support devices that run on both 3G and 4G networks Overview Motive Mobile Device Manager (MDM) brings intelligence to device management with advanced features that allow mobile operators to remotely provision, configure, update, manage and troubleshoot a wide variety of devices. [. . . ] Pre-packaged integrations with Motive Automatic Device Detection Manager (ADD), enables policybased configuration of devices based upon subscriber, device and purchased services. This capability personalizes the activation experience by subscriber, not just device. By removing the complexity associated with configuring new features and services, operators can quickly introduce and deploy new service offerings, confident of application activation success rates. As a result, consumers find services easier to use and respond with increased usage and loyalty. When it comes to diagnosing and resolving customer problems quickly, Motive MDM provides one-to-one diagnostic capabilities to retrieve useful information about the status of the device. This means operators no longer have to depend on consumers to describe the symptoms of the problem at hand and customers DEVICE MANAGEMENT do not have to perform complex and time consuming troubleshooting tasks. In addition, MDM delivers the ability to intelligently display problem root cause and provides the ability for help desk representatives to take corrective action and resolve problems quickly. Over the entire device lifecycle, operators are required to configure settings, manage applications and policies and update firmware. Using the MDM device operations console, operations personnel can perform one-to-many management by enabling large scale actions such as over-the-air (FOTA) firmware upgrades to provide remote updates for device capabilities and configuration updates to targeted populations. In addition, policy scheduling capabilities enable device management actions to be taken during predefined maintenance windows. Key Features · Industry's largest library of OMA-CP and OMA-DM device management capabilities enables immediate interoperability with the growing number of devices on operator roadmaps · Industry's most comprehensive and trusted source of device profiles that detail an extensive range of attributes, capabilities and images of wireless devices enabling operators to simplify the problem resolution process by equipping the help desk with instant access to device characteristics. Campaign management includes the ability to target offers to a specific population of devices and provsion services via traditional SMS-based messages. [. . . ] · Policy scheduling capabilities allow device management actions to be taken during predefined maintenance windows. Supported OMA Standards for Device Management: CP Standards: · OMA-CP 1. 1 · Nokia-Ericsson OTA Specification 7 . 1 . 0/7 · Openwave Primary Provisioning Browser v3-6. x · Smart Messaging 3. 0. 0 · WAP 2. 0 Provisioning Bootstrap · OTA 2. 0 DM Standards: · OMA-DM 1. 1 and 1. 2 ­ for device management, including bootstraps, notifications and alerts · FUMO 1. 0 ­ for firmware update management · SCOMO 1. 0 ­ for software component management · LAWMO ­ for Lock and Wipe functionality (2009) · DIAGMON ­ for diagnostics management (2010) Family of Products · Automatic Device Detection Manager (ADD) · Mobile Device Manager (MDM) · Mobile Device Content Subscription · Campaign Management · Mobile Handset Support Template · DeviceMineTM · Self-Service Console (SSC) · Customer Service Console (CSC) · Service Management Platform (SMP) www. motive. com e-mail: info@motive. com Motive, Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. [. . . ]