User manual ALCATEL-LUCENT 4610 IV R30

[. . . ] Alcatel 4610 IV Release 3. 0 User's reference manual 1 1 WHEN YOU NEED HELP If you contact our Technical Support hotline, please have the following information: The name and version number of the product about which you are calling: i. e. Alcatel 4610 IV, Release 3. 0 2 2 Table of Contents 1 Introduction 1. 1 1. 2 1. 3 How to Use the Manual The Presentation Principle The System Administrator 7 7 8 9 2 3 Helpful Terms Feature List 13 16 Administration 3. 1 General Hints Specific Key Functions Entering the Administration Menu 3. 2 Overview of Administrative Functions Change of Administrator Password Set Time and Date Define Opening Hours Select Language Switch Opening/Closing Hours Overview of System Administration Parameters 3. 3 Automated Attendant What is an 'Automated Attendant'?Modify Opening Hours Menu Record Main Menu Record Company Greeting Modify Submenu Record Submenu Change Default Function Short Cut Common Mailbox Operator's Number 'Press Star' Question Change Transfer Type 17 17 17 18 19 21 22 24 26 28 29 30 30 32 37 39 41 44 46 48 50 51 53 54 3 3 Function for 'Non Existing Mailbox' Record 'Good Bye Announcement' 'Select Language' Question FAX Switch Modify Closing Hours Menu Copy Opening Hours Menu 3. 4 Infobox/Audiotex Modify Infobox Record Infobox Modify Function Delete Infobox Mailbox Administration Install Mailbox Modify Mailbox Reset the Password Change Notification Type Delete Mailbox Enable/Disable Answer Only Mode Switch Standard/Guest Mode Record Notification Announcement Distribution List Create Distribution List Listen/Modify Distribution List Broadcast Overview of Mailbox Parameters 3. 6 Statistics Mailbox-Statistics Infobox-Statistics Clear Statistics Counters Automated Attendant-Statistics System Utilisation-Statistics Largest Mailboxes-Statistics 3. 7 Read SW-Version 56 58 59 60 61 62 63 64 65 66 68 69 71 72 73 74 75 76 78 79 80 81 82 83 84 85 87 88 89 90 91 94 95 3. 5 4 4 4 Voice Mail Functions 4. 1 General Hints Play Back Control Recording Control Overview of Functions: Standard Mode Open the Mailbox Open the Mailbox the First Time Listen to New Messages Listen to Archived Messages Send a Copy of a Message Reply to a Message Send a Message Dial by Name Distribution List Create Distribution List Listen/Modify Distribution List Check the Receipt of a Message Record the Personal Greeting 3 Greetings ON/OFF Record 3 Personal Greetings Modify 3 Personal Greetings Select Personal Greetings Record the Name Notification Number Notification Schedule Notification ON/OFF Notification Call/Remote Consultation of the Mailbox Change of your Personal Password Select your Language Enable/Disable Answer Only Mode Information Service Overview of Functions: Guest Mode Open the Guest Mailbox the First Time Guest Mailbox: Listen to Messages Guest Mailbox: Remote Consultation 96 98 99 100 101 102 104 107 108 109 110 111 112 113 114 115 116 117 118 119 121 122 123 124 126 128 129 130 131 132 133 134 136 137 138 4. 2 4. 3 5 6 5 Overview of Automated Attendant Parameters Index 139 140 5 6 6 1 Introduction By covering voice processing requirements, the Alcatel 4610 IV helps the customers of small and medium enterprises to get out more of their business - especially with regard to the areas "Greeting", and "Mobil ity". The following ge neric applications are available: · Voice mail / Voice Messaging · · Automated Attendant Infobox / Audiotex The Alcatel 4610 IV provides in Alcatel Office PBXs for hotel applications an integrated voice messaging solution for guests and staff of hotels and related markets. [. . . ] or abbreviated dialling code 3 4 5 and infobox number 6 7 and mailbox number 8 57 57 Automated Attendant: Record 'Good Bye Announcement' B This option provides to record a good bye announcement. The Auto mated Attendant plays the 'Good bye announcement' before the call is released. Multi-lingual recording: See "Select language". Enter administration menu 0 1 Miscellaneous Record 'Good bye announcement' 3 Delete an existing announcement Record announcement # Finish recording 1 * Replay or Delete or re-record Enter the administration menu. - Press <3> to delete an existing announcement and use the default announcement. Press <#> to confirm. # Confirm Technical details: The maximum length of the recording is 20 seconds. 58 58 Automated Attendant: 'Select Language' Question B This option enables or disables the 'Select language' question. Press <3> for enable/ disable 'Select language' question. Miscellaneous Enable/disable 'Select language' question Technical details: The default configuration is: OFF Only available in multi-lingual systems. When the application supports several languages the caller is asked to select his preferred language. This option is placed in the Automated Attendant flow before the main menu is reached. The 'Select language' question is not asked: - When there is only one language in the application. the language chosen by the mailbox owner will al ways be used during consultation. Not generally available, additional memory is required. ! 59 59 FAX Switch B This option defines the extension number of the FAX machine, which serves for both, the opening and closing hours menu. Press <#> to confirm. Enter administration menu 0 4 Miscellaneous Define FAX number Enter the number # Confirm Technical details: - The entered number can be: d an extension number, d a hunting group number or an d abbreviated dialling code (max. 60 60 Automated Attendant: Modify Closing Hours Menu B This option defines or modifies the functions of the main menu which can be selected from the callers during closing hours. Enter administration menu 7 2 Enter the administration menu. Press <2> for 'Closing hours menu'. Automated Attendant Closing hours menu B Since all options are the same as for the 'Opening hours menu' all manipulations for 'Closing hours menu' are referred in the related chapter for the 'Opening hours menu'. The text proposes to press <1> for 'Opening hours menu' or press <2> for 'Closing hours menu'. See: Modify main menu Record main menu Record company greeting Submenu handling Change default function Change 'Short cut' Change operator's number Enable/disable 'Press star' question Change transfer type Function for 'Non Existing Mailbox'. 61 61 Automated Attendant: Copy Opening Hours Menu B This option copies the opening hours menu to the closing hours menu. If the closing hours menu is similar to the opening hours menu, it can be copied and slightly adapted. Enter administration menu 7 3 Enter the administration menu. Press <3> for 'Copy opening hours menu'. Automated Attendant Copy opening hours menu What will be copied? The main menu definition (including the announcement). The 'Short cut' The 'Non Existing Mailbox ' function. 62 62 3. 4 Infobox/Audiotex The infobox can be used as - Internal Information Service - External Infobox and as - Audiotex Information Service 5 infoboxes (number 46 to 50) are predefined for that service and can not be used in the Automated Attendant. Recording of the information is done by the system administra tor. External Infobox 45 infoboxes (number 1 to 45) are accessible to external callers. Due to multi lingual announcements they can be offered in up to 3 (4) lan guages. Audiotex Audiotex is the subject-related concatenation of infoboxes in different branches to offer a sophisticated information system to external callers. Maximum Recording Length The maximum length of the recording is 4 minutes. 63 63 Modify Infobox B This option modifies the following infobox parameters: - Record infobox announcement, - Change 'end of text' function, - Delete an infobox. Enter administration menu 4 Enter the administration menu. Enter the infobox number or press <#> to step through all existing info boxes. [. . . ] This mode is used in Hotel environment The described functionality are only supported in an Alcatel Office PBX release 320A Installation: The mailbox is installed automatically when the guest is checked in. The same language associated to the room telephone is defined for the voice guidence of the mailbox. The guest receives a check in ticket with his personal password necessary for direct dialled outgoing trunk calls and for remote consultation of his mailbox. Functionality: Consultation of the mailbox from the room phone without the need of entering a password. [. . . ]