User manual ALCATEL-LUCENT 4010

[. . . ] Alcatel OmniPCX 4400 Your Easy REFLEXESÔ terminal provides simple and quick access to all the services and features offered by your Alcatel OmniPCXÔ 4400 system. This user guide is designed to give you: a full description of your terminal an alphabetical index of available services and features a step-by-step guide explaining how to use these services and features, separated into three sections: YOUR CALLS EASE OF USE IN YOUR ABSENCE Your REFLEXESÔ terminal and your Alcatel OmniPCXÔ 4400 system provide you with everything you need from a telephone system. Easy User Guide REFLEXESÔ Alcatel OmniPCXÔ 4400 Name: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PWT No. : . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Symbols used in the documentation P The action Press is represented by: Pre-programmed or fixed keys are represented by: The standard or site-specific feature codes are listed in the Table of Codes brochure, which should be consulted when the text indicates Enter the code for. . . FEATURE Last caller call back Standard Code *69 Site Code Programming the keys to customize your terminal is described in Personalizing your terminal. [. . . ] To pick up a call ringing at another terminal (not in the pickup group): (1) Press the corresponding programmed key or enter the code for the "Direct call pickup" feature. (2) Dial the number of the terminal which is ringing. Calling - using your personal directory To call using your personal speed dialing list: (1) To open your personal directory. (2) Press the key on the keypad (1-9, *, 0, or #) you programmed for the number you wish to reach. 20 Calling - using a programmed key CALLS Pre-programmed keys on your terminal may be re-assigned to dial internal or external parties or to features. To call - using a programmed key: Lift the handset and/or press the programmed key of your choice. The call will be made automatically and the display screen will show the number being called. Note: Programming of keys for speed dialing depends upon your system configuration. Talking with two other people, internal and/or external, at the same time (conference call) When you begin a call to a second person, the first call is placed on hold. If you want to talk to them both at the same time: To cancel the conference and recover the first call, The second call will be terminated. CONFERENCE CONFERENCE once more. Note: In a typical terminal configuration, if you hang up during a conference, the other two parties will remain connected (this may occur even if both are on outside calls). Parking a call You can park an external call in order to retrieve the call at a different terminal. 21 To park a call: (1) During the call, to start a 2nd call, then enter the code for the "Park Call/retrieve" feature. (2) Per the voice guide, dial the station number of the terminal on which you want to take the call - the call is automatically parked, and your caller hears a hold signal. Note: If you hang up without specifying a destination, the parked call remains at the original station, and can be recovered using the Park Call/Retrieve feature in the normal fashion at the original station (or at any other station within the system). LINE To recover your parked call at the destination station: Enter the code for the "Park Call/retrieve" feature, To recover your parked call at any other station in the system: (1) Enter the code for the "Park Call/retrieve" feature, (2) Dial the extension number where the call was parked. Note: If a call is parked for more than the predefined period of time, it is automatically sent to the attendant or other designated number within the system. Requesting a callback (from idle or busy stations) When you call an internal terminal and your party does not answer (line rings) or is busy (indicated by the voice guide or busy tone and display), you can leave a callback request. 22 To cancel the callback request: dial the number a second time, then hang up. Camp-on an internal party who is busy If you call an internal terminal and all its lines are busy, the voice guide (or a busy tone) and the station display screen will inform you of this. When this occurs, you have several options, including Camp-on - which allows you to wait and have your call ring through as soon as your party finishes their call. To camp-on a busy internal line: Enter the code for the "Camp-on" feature, and wait (do not hang up). As soon as the line you are calling becomes available, your call rings the station. Answering a night service bell When the attendant is away, all internal or external calls to the attendant position may be offered to extensions for answering. To answer a night service bell: Dial the code for the "Night service answer" 23 CALLS To request a callback: C (1) Enter the code for the "Callback - set request" feature. (2) Replace the handset, and you will be called back when your party answers your call me request (or automatically when the busy line is free). Entering a scheduled (Meet-me) conference At a predetermined time, you can join in a telephone conference of up to 29 people (including yourself). The participants may be internal and external (depending upon your system configuration). A confidential access code will be provided to you in advance by the individual arranging the conference. The number of digits required in the meeting code (default: four digits) is determined by your telephone system manager. To enter a programmed conference call: (1) Enter the code for the "Meet me conference" feature (2) Dial the confidential access code (3) If you are the first to join the conference, you will hear a waiting tone. If not, you will join the conference and the display screen will show you how many people are taking part. If there is no more room in the conference, you will hear the busy tone. Transferring a caller into the conference External callers wishing to join the conference must be transferred into it, by an internal station. You can introduce an external caller into the conference by using the call transfer feature. To transfer a caller into a conference (while on the line with your party): (1) Start a 2nd call to enter the code for the "Meet-me conference" feature. 24 (2) Then dial the confidential code for the conference. transfer of your party into the conference. Calling a number - using the system directory Your terminal has access to a system Speed dialing directory of internal or external numbers. [. . . ] CONFERENCE CALL Feature which allows you to speak with two parties at the same time. DTMF (Tone) dialing transmits audible codes over the telephone line, allowing the caller to operate equipment or systems (e. g. , bank, automated attendant, remote-operated answering machine, etc. ) by telephone. HOLD Feature which allows you to have a party wait while you perform a second operation, and then return to the call at the same station. HUNT GROUP Set of terminals configured so that incoming calls can be answered by the next available terminal in the hunt group sequence. [. . . ]