User manual ACTIONTEC UP102

[. . . ] Call Center User Manual Ver 1. 1 Model #: UP102 Table of Contents 1 Introducton Package Contents Features System Requirements Getting to Know Call Center Technical Support 2 Installng Skype Software Downloading and Installing Skype Creating a Skype Account Adding Contacts Assigning a Speed-Dial Number 3 Connectng Call Center Hardware Single-Line Connection Dual-Line Connection 4 Installng Call Center Software 5 Configuring Call Center Configuring Call Center Features Other Configuration Options 6 Usng Call Center Before Using Call Center Using Call Center in Single-Line Mode Using Call Center in Dual-Line Mode Quick Reference Tables a Specifications Notces Regulatory Compliance Notices Modifications Miscellaneous Legal Notices Lmted Warranty 1 1 2 2 3 4 5 5 8 9 11 13 13 14 19 23 23 27 31 31 33 34 39 41 43 43 43 44 45 Actontec VoSKY Internet Phone Wzard User Manual Actontec VoSKY Call Center User Manual Introducton Thank you for purchasing the Actiontec VoSKY Call Center. Call Center allows you to make free calls over the Internet and budget calls with SkypeTM any time, anywhere. With Call Center, you can use your regular telephone to make long distance calls and even international calls at dramatically reduced rates. New features include the ability to make remote Internet calls from any regular phone, receive Internet calls on any regular phone, and set up a phone alert when a contact goes online. [. . . ] Enter the number of the telephone to which a Call Return alert will be forwarded in the appropriate text box. Make sure to enter the number in its exact number sequence (i. e. , as if dialing it from another telephone). 26 Actontec VoSKY Call Center User Manual Note: Only one telephone number can be used for both Call Forwarding and Call Return. Other Configuration Options This section describes additional configuration options available on Call Center. Default To reset Call Center to its default settings, click Default at the bottom of the Configuration tab. All settings configured by the user will be lost. 2 Actontec VoSKY Call Center User Manual About Clicking About in the VoSKY Call Center window generates the "About" tab. Here, Call Center's firmware, software, and BIOS versions are displayed. Also, the user can check for updates. 2 Actontec VoSKY Call Center User Manual Check for Updates To check for Call Center software or firmware updates, click Check for Updates in the About tab. The following window appears: If a new software or firmware is available for Call Center, a pop-up message appears. Select Yes to download and install the update, or No to cancel the installation. Click OK to close the window. 29 Actontec VoSKY Call Center User Manual Usng Call Center 6 This chapter explains how make calls using Call Center, including calling an Internet telephone, calling a regular telephone, and answering a call. Before Usng Call Center Before making a call with Call Center, make sure of the following: The computer meets or exceeds the minimum system requirements The computer is connected to the Internet A Skype account has been created and contacts have been added to it Call Center is connected to the computer via USB A telephone is connected to Call Center via phone cable If using Dual-Line mode, a phone line is connected to Call Center "Line" port Call Center drivers and software are installed and running on the computer Call Center icon in the system tray of the computer's desktop (next to the clock) is "Ready": Call Center Icons Ready Not Connected Active or In Conversation 30 Actontec VoSKY Call Center User Manual Usng Call Center n Sngle-Lne Mode This section describes how to use Call Center in Single-Line mode. When in Single-Line mode, Call Center can make and receive calls from Internet contacts. Calls can also be made to regular telephone numbers using the SkypeOut service. All calls must be conducted using the telephone connected to Call Center. Callng a Regular Telephone Usng SkypeOut To make a call to a regular telephone number while Call Center is in Single-Line mode, SkypeOut service must be used. SkypeOut offers low rates, and is especially useful for international calls. Note: If the SkypeOut contact does not have a speeddial number, dial the number using the following format: 00+Country Code+Area Code+Local Phone Number. The telephone connected to Call Center rings and Call Center's Internet Call light flashes. Pick up the telephone receiver and begin a conversation. 31 Actontec VoSKY Call Center User Manual Endng a Call To end a call, put the receiver back onto the telephone. Makng a Conference Call Call Center supports up to four other Skype contacts (not including the user) participating in a conference call. In the left window, select the contacts to add to the conference call. More than one contact at a time can be selected by simultaneously pressing the Ctrl key on the keyboard and clicking on each contact's name. After selecting the contact(s), click Add to add each name to the conference call. Right-click on the contact's name and click Invite to Conference. Caller ID If the telephone being used supports Caller ID, Call Center displays the contact's Skype ID when he/she calls. [. . . ] The only updates that will be provided are at the sole discretion of Actiontec Electronics and will only be available for download at the Actiontec Web site, www. actiontec. com. Actiontec Electronics' sole obligation under this express warranty shall be, at Actiontec Electronics' option and expense, to refund the purchase price paid by Customer for any defective software product, or to replace any defective media with software which substantially conforms to applicable Actiontec Electronics published specifications. Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials. Actiontec Electronics makes no warranty or representation that its software 46 Actontec VoSKY Call Center User Manual products will meet Customer's requirements or work in combination with any hardware or applications software products provided by third parties, that the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected. [. . . ]